Developing documentation requires gathering information. We feel that this step is the most important part of the documentation project. Important to all of us, as we gather the right information through research and interviews. With our diverse backgrounds and the vast experience in our company, we have all the tools necessary to gather the data to produce quality, professional documentation. This step is important for your company as well, because as the saying goes "a second set of eyes is always better." With our outside prospective and built-in testing functionality, we can give you the extra Quality Assessment on your project.

Our writers have experience in programming, systems analysis, manuals design, and of course, technical writing; along with degrees in English to Technical Writing to Computer Science. Having us as a member of your project is an asset to you as we can coordinate the information flow from all of the members of the team. We have the ability to communicate with software developers, engineers, and non-technical personnel. We can research design documents and interpret highly technical information in order to compile and develop the information needed for the manual. For software documentation, we even have writers who are able to work directly with undocumented Alpha or Beta products and the product development team to develop the user documentation or on-line help from the program itself as well as from interviews with developers.

Communication: We can communicate by e-mail, phone, fax, and even FTP. We are lucid at communicating technical concepts, and other's ideas with various writing styles and formats using the latest communication techniques. We are capable of working with a friendly and professional manner with people of diverse backgrounds.

Quality: We provide high-quality, professional documentation services. Quality documentation can save your company time and money by reducing the number of product support calls and increasing customer satisfaction. At all times, when the facilities and programs are available, we test your product while we document it, giving your company additional Quality Assessment.

Experience: We have over 20 years cumulative experience in creating technical documentation of all kinds from user guides to on-line help to training manuals to PDF.

Management: We are responsible, self-motivated, and directed. We have the ability to plan, organize, and manage multiple projects and teams from development to implementation within established deadlines and take responsibility for desired results. Many of our technical writers and earned their experience by climbing the ranks from entry level to manager. We have the "been there, done that" experience that makes us the right choice for managing your documentation projects.

Analysis: We are motivated and resourceful at solving large or complex problems with good attention to detail. Some of our technical writers also have experience in Business Analysis and Process Flow. They can help you find weak spots in your work flow and provide suggestions for streamlining your processes.

Desktop Publishing
Adobe PageMaker, Print Shop Ensemble III, Print Shop Press Writer, Adobe Acrobat, Adobe FrameMaker

Word Processing
Word, WordPerfect, AmiPro, WordStar, Script

On-line Help
Microsoft Help Compiler, RoboHELP, HelpBreeze, Microsoft Visual C++ Help Author, HTML, Hyperwise (OS/2 On-line Help Tool), WordtoHelp, Javahelp

Graphics
Corel Draw, Visio, ABC Flowchart, Paint Shop Pro

Presentations
PowerPoint, Harvard Graphics

Spreadsheets
Excel, QuatroPro, Lotus

General text editors (Brief, etc), Scanners, screen captures, backup software, PKZIP utilities

Communications
Lotus cc:Mail, Groupwise, Microsoft Outlook, Mirabilis ICQ, Practical Message Center, MS Office, PC Linking Software, On-line Dialup services, Netscape Navigator and Communicator, Microsoft Internet Explorer, Internet Service Providers, CMS, TeleMagic

Operating Systems
Windows 3.11, 95, 98, 2000, NT, OS/2, DOS

Project Management
Microsoft Project, ABT's Project Management Suite

Web Development
HTML, CorelWeb.Designer, Microsoft Page Composer, HoTMetaL, FrontPage, Dreamweaver, Homestead SiteBuilder

Databases
dBASE, spreadsheets, Access

Programming
Basic, Fortran 77, SCRIPT, PASCAL, COBOL, RPG, JCL

Computers
Personal computers, midranges (AS/400, Sytem 36), mainframes, PDAs, E-book readers, Palmtops, laptops